Introduction & Scope of This Policy
Welcome to the neke88 Privacy Policy. This document explains how neke88 ("we", "Platform", or "neke88") collects, uses, stores, discloses, and protects your personal information when you use our website, mobile app, or any services we offer.
This Policy applies to all users of the neke88 platform — including unregistered visitors, registered members, and anyone who interacts with our platform in any capacity. By accessing or using neke88, you agree to the data protection practices described in this document.
Important Note: This Privacy Policy should be read together with the neke88 Terms and Conditions. Any conflict between the two documents will be resolved in favour of the interpretation that best protects your privacy rights.
Neke88 is committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We take our responsibilities as a processor and controller of your personal data seriously.
Types of Data We Collect
Information You Provide Directly
When you register an account or use neke88 services, we collect information you voluntarily provide, including:
- Identity information: Full name, date of birth, national identity card number (MyKad) or passport number.
- Contact information: Email address, phone number, and residential address.
- Financial information: Bank account number, bank name, and digital wallet details for deposit and withdrawal purposes.
- KYC Documents: Copies of identification documents and proof of address submitted during the verification process.
- Profile information: Username, password (stored in encrypted form), and language preference.
Automatically Collected Information
While you use the neke88 platform, our systems automatically collect technical information to ensure a smooth and secure user experience:
- IP address and general geographic location information.
- Device type, operating system, and web browser version.
- Activity log records — including pages visited, games played, and session duration.
- Cookie information and session identifiers for login management.
- Technical performance data and system error reports.
Information from Third-Party Sources
In certain situations, we may receive information about you from trusted sources, such as third-party identity verification providers we use for KYC processes, or payment parties processing your transactions. This information is used solely for verification and fraud prevention purposes.
How Your Data Is Used
Neke88 uses your personal data only for lawful and necessary purposes. The following table summarises the primary purposes for data use:
| Purpose of Use | Types of Data Involved | Legal Basis |
|---|---|---|
| Account management & identity verification | Identity information, KYC documents | Contractual compliance |
| Deposit & withdrawal processing | Financial information, identity information | Contractual compliance |
| Fraud prevention & anti-money laundering | All data categories | Legal obligation |
| Customer support & complaint resolution | Contact information, activity records | Legitimate interests |
| Platform improvement & usage analytics | Technical data, log records | Legitimate interests |
| Marketing communications (with consent) | Contact information, user preferences | Consent |
| Regulatory compliance & regulatory reporting | Identity information, transaction records | Legal obligation |
We will not use your data for any purpose other than those stated above without first obtaining your consent. If we intend to use your data for a new purpose, you will be notified and given the option to grant or withhold consent.
Cookies & Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit the neke88 website. They help the platform remember your preferences, maintain your login session, and ensure a better, more secure user experience.
Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
- Performance Cookies: Collects information about how you use the platform to help us improve our services. All data is collected anonymously.
- Functionality Cookies: Stores your preferences such as language and display settings to provide a more personalized experience.
- Analytics Cookies: Helps us understand overall platform usage patterns for continuous improvement.
You can manage cookie settings through your web browser at any time. However, disabling essential cookies may affect platform functionality. We do not use third-party cookies for external advertising purposes.
Cookie Information: neke88 login session cookies expire automatically after a set period of inactivity, as an added security measure to protect your account.
Data Disclosure to Third Parties
When We Share Your Data
Neke88 does not sell your personal data to any party. However, under certain limited circumstances, we may need to share your data with the following parties:
- Payment service providers: To securely process your deposits and withdrawals. They receive only the data necessary for transaction purposes.
- KYC service providers: To verify your identity in compliance with anti-money laundering legal requirements.
- Platform technology providers: Companies supporting the platform's technical infrastructure, subject to strict confidentiality agreements.
- Regulatory authorities and law enforcement: Where required by law, court order, or direction from a lawful authority.
- Gambling regulatory body: For licensing compliance and mandatory reporting purposes.
Cross-Border Data Transfers
In cases where your data needs to be transferred outside Malaysia — for example, to international service providers — neke88 ensures that such transfers are carried out with protections equivalent to or exceeding those required under Malaysia's PDPA. We only work with partners that have a proven track record in data protection.
Attention: neke88 will never request your personal information via email, SMS, or social media platforms. If you receive any such communication claiming to be from neke88, please report it to our support team immediately as it may be a phishing attempt.
Data Security & Protection Measures
neke88 Security Infrastructure
We continuously invest in our security infrastructure to keep your data protected at all times. The security measures we have in place include:
- Data encryption in transit using 256-bit TLS/SSL protocols.
- Encryption of data at rest within our databases.
- Role-based access control — only authorized staff may access specific data categories.
- Regular security audits by independent third parties.
- 24/7 monitoring to detect any suspicious activity or intrusion attempts.
- Two-factor authentication (2FA) for internal system access.
- A security incident response plan that is regularly tested and updated.
Your Security Responsibilities
While neke88 takes all reasonable steps to protect your data, the security of your account also depends on your own actions. We recommend that you:
- Use a strong, unique password for your neke88 account.
- Do not share your login credentials with anyone, including family members.
- Log out of your account after each session, especially when using a shared device.
- Enable two-factor authentication if available in your account settings.
- Notify us immediately if you suspect any unauthorised access to your account.
Data Retention Period
Neke88 retains your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Our general data retention principles are as follows:
- Active account data: Retained for the duration your account remains active and for the required period following account closure to meet legal compliance obligations.
- Financial transaction records: Retained for a minimum of seven (7) years in accordance with accounting and anti-money laundering legal requirements.
- KYC Documents: Retained for the period specified by applicable legislation, typically five (5) to seven (7) years after account closure.
- Activity logs and technical data: Retained for twelve (12) months for security and technical troubleshooting purposes.
- Customer support communications: Retained for three (3) years for reference and dispute resolution purposes.
Once the specified retention period has expired, your data will be securely deleted or permanently anonymised using industry-recognised methods.
Your Rights as a Data Owner
Under Malaysia's PDPA and the neke88 privacy policy, you have the following rights regarding your personal data:
- Right of Access: You have the right to know what personal data we hold about you and to obtain a copy of it.
- Right to Rectification: You have the right to correct any inaccurate or incomplete data.
- Right to Erasure: In certain circumstances, you may request that your personal data be deleted, subject to legal retention requirements.
- Right to Object to Processing: You may object to the processing of your data for direct marketing purposes at any time.
- Right to Restriction: You may request that the processing of your data be restricted in certain circumstances.
- Right to Data Portability: You have the right to receive your data in a machine-readable format.
How to Exercise Your Rights: To submit any request relating to your privacy rights, please contact the neke88 customer support team through the available channels on the platform. We will process your request within thirty (30) business days.
Children's Privacy
The neke88 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of anyone under the age of 18. Should we discover that a minor's data has been collected without our knowledge, it will be deleted immediately and the associated account will be closed.
If you are a parent or guardian who believes your child under the age of 18 has registered an account at neke88, please contact us immediately so we can take appropriate action.
Policy Changes & Contact Us
Neke88 reserves the right to amend this Privacy Policy from time to time in line with changes in law, technology, or our operational practices. Any significant changes will be communicated to you via an in-platform notice or email at least thirty (30) days before taking effect.
We encourage you to review this page regularly to stay informed about how we protect your privacy. The "Updated" date at the top of this document reflects the latest version of this policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, do not hesitate to reach out to our team. We are committed to addressing every enquiry with seriousness and transparency.